Terms and Conditions
- Orders and Cancellations
Placement of orders is a binding agreement between Zurella and her client, once orders are placed it is considered final and you would not have the right to either change or cancel such order.
- Shipping
Please note that orders placed on Sundays would not be shipped until the following working day.
All orders not placed on or before 10am would be shipped the following day i.e., Miss A places an order on Monday 9am, Miss A gets her order shipped that day, Miss A places an order 11am on Monday, Miss A gets her order shipped Tuesday.
The following shipping method are in effect now.
Lagos Standard: Will arrive between 24-48 working hours after processing.
Lagos Express: Will arrive within 24 working hours after processing.
Nationwide Delivery: Will arrive between 3-6 working days after processing.
- Return and Exchange policy
All items purchased are Nonrefundable.
Clients are eligible for exchange if it is within the stipulated time frame of 24hours within Lagos and 48-72 hours for out of Lagos clients. Please Note all associated exchange cost would be charged to the client.
- Gift Cards
Our gift cards can be redeemed either online or in store, all our gift cards have an expiry date of 6 months. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold, or used to purchase other gift cards.
If amount on your Gift card(s) does not cover the total order amount, you would be required to pay the outstanding balance.
- Birthday Discount
You are eligible to receive a birthday discount during your birthday month which is redeemable online or in store.
Please note the discount is applied once only.
- Instore Discount
We do not offer instore discounts to client except on general sale which is applicable both in store and online.
Please note that online discounts cannot be redeemed in store.